Terms of use

Legal information. Documents. Agreements.

WEB HOSTING GENERAL TERMS AND CONDITIONS AGREEMENT

THIS AGREEMENT DESCRIBES WEB HOSTING TERMS AND CONDITIONS PROVIDED BY SECURED HOSTING.

The Web Hosting General Terms and Conditions Agreement ("Agreement") governs the terms of use of the web hosting service ("Service") described on this website ("http://www.secured.md") and ("https://ac.secured.md") for use by Customers ("Customer") offered by LEVEL 7 SRL, ("Provider"). The Agreement is made between Customer and Provider whenever Service is requested or ordered by Customer. The Agreement is maintained independently of any other agreement between Provider and Customer, even if Provider and Customer are engaged in other Service Agreements or arrangements such as professional services, software development, or web development.

Definitions

Web Hosting.

An Internet web hosting service rendered by Provider that includes the installation, maintenance, repair, and the 24 hour Internet connection of one or more shared or physical computers for use by Customer.

Network Transfer.

A finite amount of Provider's network transfer (bandwidth) capability for use by Customer using the Services requested by Customer.

Technical Support.

Technical phone and electronic support is provided only to Customer''s authorized Contacts ("Contacts") as listed within Customer's AccountCenter. Technical Support does not include computer training, software training, or any other general technical or Internet training.

Hosting Resource Utilization: Memory.

Memory utilization in Megabytes. This includes your web server activity, programs, scripts all associated parent and child processes across all nodes within the system.

Hosting Resource Utilization: SQL Server.

An amount of Provider's SQL Server resources for use by application and SQL code Customer is running inside their account. SQL Servers does not provide a facility to measure individual resource utilization in a shared resource environment. Depending on customer utilization Provider, may require to place Customer into a SQL container or cluster.

Fees

Setup fee.

Customer agrees to pay in full the amount of any non-recurring one-time setup fees listed in the Service description prior to any server provisioning, equipment acquisition or installation by Provider.

Recurring fee.

Customer agrees to pay any recurring fees listed in the Service description one term in advance each anniversary date.

Domain Registration.

New customers may receive a discounted rate for their first domain registration when activating new hosting service. If hosting service is cancelled and customer wishes to retain domain registration service only, customer is required to pay full recurring price for individual domain registration service.

Network Transfer overage fee.

Should Customer exceed the total amount of combined network transfer as described in the Service description, Customer agrees that overage fees will apply and be due immediately. Current pricing for bandwidth overage fees are maintained at the following URL:.

Term.

This Agreement shall be effective as long as Customer or Customer's contacts continue to use Provider's Service. Customer shall pay any applicable federal, state or local use, franchise, excise, sales or privilege taxes, duties, late fees or similar liabilities chargeable to or against Provider resulting from the services furnished by Provider.

Acceptable Use.

Customer's use of Provider's services is further governed by the Provider's Web Hosting "Acceptable Usage Policy" ("AUP") which promotes safe computing practices. Provider may at its sole discretion change, update and revise the AUP. Notice of change will be sent to the primary email address contacts in Provider's Customer database. Notification will not be delivered by phone, fax or mail. The AUP is maintained at the following URL: http://www.secured.md/Legal/AUP

Returned Payment Policy.

If your payment is returned by the bank, Provider will notify and bill you for non-payment. A non-sufficient funds/returned check is posted on the account; the account will be interrupted; until the fee is paid off. You must pay certified funds via wire transfer, money order, or other certified funds payable to Provider. You will also need to pay a 10.00$ LATE FEE.

Account Ownership

Account Owner.

The highest authority of a single specific Account is the Account Owner. Individual Services that are associated with an Account, are controlled by the Account and its Account Owner. The Account Owner is established at the time the Account is created. The details of an Account Owner must be that of a real person. It is not permitted to use fictitious or "fake" names for the details of an Account Owner. Accounts containing fictitious or "fake" names, and contact details that do not reflect the details of a real person may be suspended or terminated without notice.

Transfer.

The Account Owner role can be transferred only to an existing Contact on an Account and only with the permission of the current Account Owner. If the Account ownership role is transferred to another Contact, the previous Account Owner is no longer privileged beyond the basic privileges of their new role.

Term

Cancellation.

Security measures have been put in place to insure the safe cancellation of all customer related services. In the event that a Service or Account needs to be closed, customers may contact the sales department by phone + (373)22 636945, Monday - Thursday 09:00 - 18:00. An email confirmation system will be used in conjunction with the Account Center to insure that cancellations are legitimate. Any other requests are not accepted.

Money Back Guarantee.

Money back policy is active 30 days after purchasing the service. Money back is active only when the customer is not satisfied with the offered service. As long as resources are shared and it's hard to match from the beginning the best for each customer, Provider will try to solve all the requests to match all customers needs.

Other

Availability of service.

Customer understands and agrees that interruptions of Web Hosting Services may occur due to scheduled maintenance and repair by Provider, or by strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts , power crisis shortages, acts of terrorism, and or uncontrollable acts of God, or other causes beyond Provider's control, as defined by standard practices in the industry. Customer agrees that under no circumstances will Provider be held liable for any financial or other damages due to such interruptions. In no event shall Provider be liable to Customer or any other person for any special, incidental, consequential or punitive damages of any kind, including, without limitation, refunds of fees, loss of profits, loss of income or cost of replacement services. Such failure or delay shall not constitute a default under this Agreement.

Limitation/Disclaimer of Liability.

Provider is not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider or services its customers may utilize.

DISCLAIMER OF WARRANTIES.

PROVIDER'S SERVICE IS PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. PROVIDER SPECIFICALLY DISCLAIMS ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROVIDER BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR INCIDENTAL DAMAGES, EVEN IF PROVIDER HAS BEEN ADVISED BY CUSTOMER OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. IF PROVIDER'S SERVICE TO CUSTOMER IS DISRUPTED OR MALFUNCTIONS FOR ANY REASON, PROVIDER SHALL NOT BE RESPONSIBLE FOR LOSSES OF INCOME DUE TO DISRUPTION OF SERVICE, BEYOND THE FEES PAID BY CUSTOMER TO PROVIDER FOR SERVICES, DURING THE PERIOD OF DISRUPTION OF MALFUNCTION.

Force Majeure

Provider shall not be liable to Customer or any other person, firm or entity for any failure of performance under this Agreement if such failure is due to any cause or causes including, but not limited to strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts , power crisis shortages, acts of terrorism, and or uncontrollable acts of God, or other similar occurrences; any law, order, regulation, direction, action or request of the Moldavian government or of any other government (including local governmental agency, department, commission, court, bureau, corporation or other instrumentality of any one or more of said governments) or of any civil or military authority; national emergencies, insurrections, riots, wars; or strikes, lockouts, or work stoppages or other labor difficulties; failures, shortages, breaches or delays.

Liability of Customer.

Any mistakes, accidents, omissions, interruptions, delays, errors or defects in transmission or Service which are caused or contributed to, directly or indirectly, by an act or omission of the Customer or by the use of Customer-provided facilities or equipment, or by the use of facilities or equipment furnished by any other person using Customer's facilities which are connected to Provider's facilities, shall not result in the imposition of any liability upon Provider and Customer shall pay to Provider any reasonable costs, expenses, damages, fees or penalties incurred by Provider as a result thereof, including costs of local exchange company, labor and materials.

Nondisclosure.

Provider and Customer shall use their best efforts to keep the provisions (including price) of the Agreement from the public, competitors, or others who may gain benefit from such knowledge unless required by law to divulge such information to regulatory authorities or unless required in connection with enforcing that party's rights hereunder.

Governing Law/Venue.

This Agreement shall be governed by the laws of the Republic of Moldova. Venue for any action hereunder shall be in General County, Chisinau, Republic of Moldova.

Relationship of the Parties.

The parties intend that an independent contractor relationship will be created by this Agreement, and that no additional partnership, joint venture or employee/employer relationship is intended - unless otherwise specific in a special agreement.

Notices.

Any notice under this Agreement may be e-mailed, delivered personally or mailed by registered mail to the addresses written below, or to such other places as the parties may designate in writing.

Data Back-up.

Customer is responsible for independent backup of data stored on Provider's servers; unless the Customer's Web Hosting Service Order includes backup services in which case data backup will be performed under the terms of the specific data backup plan chosen by Customer.

Domain Names.

Throughout the course of service rendered to Customer by Provider, Customer will remain the full owner and controlling entity for the Customer's established domain name. Registration and modification of domain name status, including name server location is handled by independent domain name registrars.

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